Claes Fornell

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Research Areas

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H-index

Publications

139

Citations

198567

i10-index

Publications & Citations Over Time

Top Cited Publications

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Title	Year	Citations
Evaluating Structural Equation Models with Unobser...	1981	72154
Evaluating Structural Equation Models with Unobser...	1981	61341
Structural Equation Models with Unobservable Varia...	1981	13276
Structural Equation Models with Unobservable Varia...	1981	9829
A National Customer Satisfaction Barometer: The Sw...	1992	4717
Customer Satisfaction, Market Share, and Profitabi...	1994	4562
The American Customer Satisfaction Index: Nature, ...	1996	3783
Two Structural Equation Models: LISREL and PLS App...	1982	3375
A National Customer Satisfaction Barometer: The Sw...	1992	2391
Customer Satisfaction, Market Share, and Profitabi...	1994	2324

Publications

1.
Evaluating Structural Equation Models with Unobservable Variables and Measurement Error
Year: 1981Citations: 72154DOI: 10.1177/002224378101800104
2.
Evaluating Structural Equation Models with Unobservable Variables and Measurement Error
Year: 1981Citations: 61341DOI: 10.2307/3151312
3.
Structural Equation Models with Unobservable Variables and Measurement Error: Algebra and Statistics
Year: 1981Citations: 13276DOI: 10.1177/002224378101800313
4.
Structural Equation Models with Unobservable Variables and Measurement Error: Algebra and Statistics
Year: 1981Citations: 9829DOI: 10.2307/3150980
5.
A National Customer Satisfaction Barometer: The Swedish Experience
Year: 1992Citations: 4717DOI: 10.2307/1252129
6.
Customer Satisfaction, Market Share, and Profitability: Findings From Sweden
Year: 1994Citations: 4562DOI: 10.1007/978-3-031-88079-7_22
7.
The American Customer Satisfaction Index: Nature, Purpose, and Findings
Year: 1996Citations: 3783DOI: 10.2307/1251898
8.
Two Structural Equation Models: LISREL and PLS Applied to Consumer Exit-Voice Theory
Year: 1982Citations: 3375DOI: 10.2307/3151718
9.
A National Customer Satisfaction Barometer: The Swedish Experience
Year: 1992Citations: 2391DOI: 10.1177/002224299205600103
10.
Customer Satisfaction, Market Share, and Profitability: Findings from Sweden
Year: 1994Citations: 2324DOI: 10.1177/002224299405800304

About Claes Fornell

Claes Fornell is a researcher with 139 publications and 198567 citations. Their research focuses on . With an h-index of 58, they are among the top researchers in their field.

Citation Distribution

Distribution of citations across publications

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Citations per publication by year